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57 Tanjong Pagar Road Singapore 088478

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HOME / CAREERS

Careers

We are seeking dynamic and highly motivated individuals to join us in the enchanting world of diamonds. If you've got what it takes, apply with us now.


Customer Service Executive
We are seeking an individual who is passionate about customer service to join us. Our team of Diamond and Jewellery Consultants represents as experienced service and sales professionals via phone or e-mail, by selling our high quality diamonds and jewelry. Our most successful employees enjoy building lasting relationships with our customers and are committed to exceeding customer expectations.

Responsibilities:
- Deliver a phenomenal experience to every Vivo Diamonds customer
- Develop enthusiastic satisfied customers by understanding and considering their needs and wants
- Build customer relationships through care and responsiveness
- Offer no-pressure advice and guidance to help our customers decide with confidence
- Assist customers through the purchasing process via phone and e-mail
- Follow through on customer commitments in a timely manner; going above and beyond to exceed customer expectations
- Take responsibility for personal learning, product information and job processes; shares knowledge; successfully handles change

Requirements:
- Exceptional customer service skills including empathy and ownership
- A strong ability to establish instant rapport and instill trust and credibility
- A solution-oriented personality with the desire to create a positive resolution which supports the business and customers' needs
- Strong decision-making skills, problem solving, multi-tasking and follow-up skills.
- Ability to work on an individual level, as well as in a team environment
- Excellent verbal and written communication skills
- Superior listening skills
- Highly detail-oriented with great documentation skills are a must
- Computer literate

Apply Now


Customer Service Executive (Part-time)
We are seeking an individual who is passionate about customer service to join us. Our team of Diamond and Jewellery Consultants represents as experienced service and sales professionals via phone or e-mail, by selling our high quality diamonds and jewelry. Our most successful employees enjoy building lasting relationships with our customers and are committed to exceeding customer expectations.

Responsibilities:
- Deliver a phenomenal experience to every Vivo Diamonds customer
- Develop enthusiastic satisfied customers by understanding and considering their needs and wants
- Build customer relationships through care and responsiveness
- Offer no-pressure advice and guidance to help our customers decide with confidence
- Assist customers through the purchasing process via phone and e-mail
- Follow through on customer commitments in a timely manner; going above and beyond to exceed customer expectations
- Take responsibility for personal learning, product information and job processes; shares knowledge; successfully handles change

Requirements:
- Exceptional customer service skills including empathy and ownership
- A strong ability to establish instant rapport and instill trust and credibility
- A solution-oriented personality with the desire to create a positive resolution which supports the business and customers' needs
- Strong decision-making skills, problem solving, multi-tasking and follow-up skills.
- Ability to work on an individual level, as well as in a team environment
- Excellent verbal and written communication skills
- Superior listening skills
- Highly detail-oriented with great documentation skills are a must
- Computer literate
- Successful candidates must be available to work a flexible schedule that includes daytime, evening, weekend, and holiday shifts. We are currently seeking a representative to cover the floater shift.

Apply Now


Jewellery Designer

Responsibilities:
- Serve as the designer on Product Development project teams.
- Prepare and review artwork in compliance with design standards and project timelines.
- Develop designs for specific strategic initiatives.

Requirements:
- Diploma, Degree or equivalent qualification
- Minimum 3 years of relevant experience in similar environment
- Highly developed design skills and thorough manufacturing knowledge of jewellery techniques.
- Creative, resourceful and well organized

Apply Now


Merchandising Planner

Responsibilities:
- Puts up and implements merchandising plans and strategies
- Manages inventory control and turnover
- Prepares merchandising reports and forecasts to facilitate department purchasing
- Analyzes market trends

Requirements:
- Degree/Diploma in a related field
- Minimum 3 years of relevant experience in the retail industry
- Results driven, multi-skilled and works effectively in a fast paced environment
- Excellent communication skills, team player and well organized
- Meticulous, has drive and initiative

Apply Now


Bench Jeweller

Responsibilities:
- Experienced in repair and casting gold, platinum jewelry, stone setting, etc.
- Jeweller needs to be self motivated and willing to work overtime if necessary.

Requirements:
- Skilled in stone setting, jewellery repair, casting, polishing and finishing of fine jewellery

Apply Now


Web Engineer
This position presents an outstanding opportunity to work with scalable web systems as well as business process optimization in a successful and growing company. The team works closely with a variety of non-technical business groups within the organization, providing analysis and software development. In addition, the team delivers features, core systems, and expertise to other software development groups within the company. The successful candidate will be able to understand and analyze complex problems in order to implement robust and maintainable solutions. Excellent communication, leadership and problem solving skills are required for success in this position.

Responsibilities:
- Develop features and functionality for the Vivo Diamonds public websites as well as other internal and external applications
- Gain a deep understanding of the business and make key recommendations based on that understanding
- Provide technical leadership for design and implementation of new features and software system enhancements
- Interact directly with internal business areas such as marketing and merchandising to define and clarify specifications, analyze business processes, and define solutions
- Perform code and test plan reviews; take responsibility for the quality of released software

Requirements:
- Bachelors degree in Computer Science or equivalent
- Five or more years of professional software development
- Strong analysis, design, development and leadership skills
- Strong communication skills; must be able to effectively manage a project team
- A desire to be a key part of a dynamic, aggressive, and successful business

Apply Now




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